Help
Plek Help & FAQ
Help with signing in, accessing your workspace and getting support.
Sign in
- Open Plek.
- Enter your email address and select Email me a code.
- Check your inbox and enter the code on the sign-in page. No password is needed.
- If prompted, choose the workspace you want to open.
Use the email address associated with your organisation's access.
Find your way around
Use the navigation menu to open a section. Where available, select a tab to switch between views. Check the workspace name to confirm where you are working.
For help with your organisation's setup or a particular screen, contact support@plek.ai.
Common questions
I haven't received a code. What should I do?
Check that you entered the correct email address, then check your spam or junk folder. Wait briefly before using the resend option. If several emails arrive, use the most recent code.
My code has expired or isn't working.
Request a new code and enter it on the sign-in page where you requested it. If you entered the wrong email address, select Change email. If asked to wait before trying again, follow the message on screen.
I'm signed in but can't access my organisation's workspace.
Signing in does not automatically give you access to an organisation's workspace. Check that you used the correct email address. Contact support if the expected workspace is missing or your account is shown as inactive.
A page isn't loading or shows an error.
Refresh the page. If the problem continues, sign out and sign in again. Contact support if it still occurs.
How do I sign out?
In your workspace, open Settings and select Sign out. If Sign out appears directly in your navigation menu, use that option.
How do I request deletion of my data?
Email pierre@plek.ai with the subject “Data deletion request” and briefly describe what you want deleted. We’ll verify your request and explain the next steps.
If the data is held on behalf of your organisation, we’ll coordinate with them. See our Privacy Policy for more information.
Get support
Email support@plek.ai with a short description of the issue, the steps that led to it and any error message. Do not include sign-in codes or confidential workforce data. Remove sensitive details from any screenshot.